Practice Supervisor

At Porter Medical Center we are improving the health of our community, one patient at a time.  

Job Summary:

We are seeking a highly organized, motivated, and patient‑centered Primary Care Supervisor to join our team. This role plays a vital part in supporting daily operations, ensuring smooth clinic workflow, and fostering a positive team environment within our primary care practices.
The ideal candidate is a strong communicator, has proven leadership skills, and thrives in a fast‑paced clinical environment.

Key Responsibilities:

Team Leadership & Staff Support

• Provide daily supervision, coaching, and support to clinical and administrative staff.
• Assist with onboarding, training, and mentoring new team members.
• Schedule staff to meet clinic coverage needs and minimize disruptions in patient care.
• Conduct regular check-ins, performance feedback, and contribute to evaluations.

Operational Oversight

• Ensure efficient clinic flow, proper patient scheduling, and excellent service delivery.
• Partner with providers and practice leadership to optimize workflows and resolve operational issues.
• Monitor inbox workflows, referral management, and task completion for quality and timeliness.
• Support compliance with organizational policies, safety standards, and regulatory guidelines.

Patient Experience & Quality

• Serve as a resource for staff and patients regarding concerns or escalations.
• Promote a positive, patient‑focused culture across the department.
• Assist in implementing process improvements to enhance patient access, satisfaction, and outcomes.

Administrative Support

• Assist with reporting, data tracking, and maintaining department performance metrics.
• Collaborate on projects that support departmental growth and service enhancements.
• Fill in for front‑line roles when needed to maintain operational continuity.

Minimum Requirements: 

• High school diploma required
• 1 Year of prior experience in a medical office or specialty care environment strongly preferred.
• Leadership or supervisory experience preferred
• Strong communication, problem‑solving, and organizational skills.
• Ability to work collaboratively with staff, providers, and department leadership.
• Proficiency in electronic health records (EHR), scheduling systems, and general computer skills.

BENEFIT ELIGIBLE! 

Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include: 

• Medical, Dental and Vision Insurance 

• 403(b) Retirement Plan 

• Tuition Advance Program 

• Combined Time Off (CTO) - paid holidays, vacation, sick and personal time 

• Employee Assistance Program (EAP) 

• Employee Discounts 

• Pet Insurance