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Office Representative

Job Details
Job Ref:
R0087514
Category:
Administration
Employment Type:
Full-Time
Health Care Partner:
Porter Medical Center
Location:
115 Porter Dr, Middlebury, VT 05753
Department:
Porter - Primary Care - Vergennes
Job Type:
Regular
Primary Shift:
Variable
Hours:
-
Hours per Week:
40
Weekend Needs:
None
Pay Rate:
$21.03 - $31.25 per hour

This is a bargaining union position.

At Porter Medical Center we are improving the health of our community, one patient at a time.  

Job Description:

The Front Office Representative serves as the first point of contact for patients and visitors, creating a welcoming and professional environment both in person and over the phone. This role is essential in ensuring a seamless patient experience by efficiently coordinating front desk operations, maintaining accurate information, and supporting clinical workflows. The ideal candidate delivers exceptional customer service, demonstrates strong organizational skills, and thrives in a fast-paced healthcare setting.

Key Responsibilities:

  • Greet and check in patients professionally and courteously
  • Answer calls, take accurate messages, and direct inquiries appropriately
  • Schedule, confirm, and adjust appointments
  • Maintain accurate patient demographic and insurance information
  • Collect co-pays, balances, and process payments
  • Coordinate referrals, authorizations, and follow-ups
  • Manage medical records per policy
  • Open/close office and maintain organized front desk operations

Qualifications:

  • High school diploma or equivalent
  • Medical office experience and terminology preferred
  • Strong communication, multitasking, and organizational skills
  • Basic computer skills and business math
  • Physician office experience preferred

Physical Requirements:

  • Sitting, standing, walking, and light lifting (up to 10 lbs)
  • Frequent computer and phone use

BENEFIT ELIGIBLE! 

Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include: 

  • Medical, Dental and Vision Insurance 

  • 403(b) Retirement Plan 

  • Tuition Advance Program 

  • Combined Time Off (CTO) - paid holidays, vacation, sick and personal time 

  • Employee Assistance Program (EAP) 

  • Employee Discounts 

  • Pet Insurance 

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